Visiting Update 27 July 2020

Recent changes to visiting Residential Aged Care Facilities have changed with the recent increase in cases in Victoria and Victorian Department of Health advice.

We have informed families and residents of the changes and we are asking that visits are by family members only for this time.

Our visiting times remain by appointment Phone: 0354213600 during business hours to book a time prior to your visit.

10am - 12pm and 1pm - 4pm Monday to Friday

1pm - 4pm Saturday and Sunday

Visitor screening will continue as before with the addition of visitors wearing a face covering for the duration of their visit, this must not be removed whilst in the facility.

A few reminders:

  • We need proof of influenza vaccinations for all visitors.

  • Visitors must remain in the residents room and not access communal areas.

  • Visitors are asked to maintain social distance of 1.5m from both residents and staff at all times.

  • Residents can leave the facility for medical appointments with family members, but not for social visits at this stage. Residents will be required to wear a mask whilst out of the facility.

Visitors will not be permitted entry if they:

  • are unwell with cold/flu like symptoms, such as cough, sore throat, runny nose, shortness of breath, or temperature higher than 37.4 degrees.

  • have known contact in the last 14 days with a person who was a confirmed case of coronavirus (COVID-19) or been in close contact of someone waiting for a result of COVID-19 test.

  • Children under the age of 16.

New direction is one visitor once a day for one hour, with the exception of compassionate grounds ie palliative care support or essential direct care and support.

Families from Melbourne Metro and Mitchell Shire should not visit as per the current restrictions in place for these areas. Of course visits for compassionate reasons and palliative care will also be granted to these families.

We appreciate this is a very difficult time for everyone, our wonderful staff are able to organise appointments for facetime phone calls and other ways of keeping you connected.

We are following our plan to prevent coronavirus entering the facility and our staff are continuing to be screened for symptoms, including temperature checks before each shift. Our staff are also wearing face masks whilst on duty as an added layer of protection.

We hope this current situation doesn't last too long, and we will keep you updated of any changes. Thank you for your continued support and co-operation.


RM Begg Kyneton Aged Care

27-35 Epping St,

Kyneton, VIC 3444


Tel: 03 5421 3600

Fax: 03 5421 3670

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